Contact support

For anything the Troubleshooting page does not solve, write to support and a person answers. This page says where to write and what to include so the first reply can fix it. For ideas and general questions, the Community Discord is faster and reaches the same people.

Where to write

• Something is broken, or your account or data: support@stijnsmit.com.
• Feature ideas and feedback: the Community Discord.
• Billing: there is nothing to bill. Progress is free.

What to include

1. What happened, in one or two lines: what you tapped, what you expected, what you got instead.
2. Device and version. Your iPhone model and iOS version, and the Progress version, which is at the bottom of the Settings page (open Settings from the Personal tab).
3. The date of the session, weigh-in, or entry it concerns, so it can be found in your account.
4. Your Watch model, if it involves a Watch session.
5. The email on your account, only if you are writing from a different address.

Do not send health data, photos, or screenshots of private entries unless asked for them.

What you can do yourself right now

• Export your data: Privacy settings, from Settings. The export arrives as a file with everything you have logged.
• Delete your account: Privacy settings. You type DELETE, then confirm it is you by signing in again; it then removes everything at once. Export first if you want to keep your history.

Every message gets a reply from a person. There is no promised response time.