Help & support
How can we help?
Most answers are in the docs. For anything they do not solve, reach a person: the Discord for bugs and ideas, email for your account and your data.
Find an answer
TroubleshootingKnown problems and their fixesGetting startedFirst run, the tabs, your first workoutAccount and syncAccounts, what syncs, reinstall recoveryPrivacy and your dataConsent, export, deletion, where data livesAll docsEverything Progress does, and what it does notWhere to write
A bug, an idea or feedbackPost it in the Discord and talk it through, or write to support
Your account or your datasupport@stijnsmit.com · keep health data and account details out of Discord
BillingThere is nothing to bill. Progress is free.
What to include
The more of this you include, the more likely the first reply fixes it. Do not send health data, photos or screenshots of private entries unless asked for them.
1
What happened, in one or two linesWhat you tapped, what you expected, what you got instead.
2
Device and versionYour iPhone model and iOS version, and the Progress version, which is at the bottom of the Settings page.
3
The dateOf the session, weigh-in or entry it concerns, so it can be found in your account.
4
Your Watch modelIf it involves a Watch session.
5
The email on your accountOnly if you are writing from a different address.
What you can do yourself
Export your dataSettings → Privacy. The export arrives as a file with everything you have logged.
Delete your accountSettings → Privacy. You type DELETE, then sign in again, and everything is removed at once. Export first if you want to keep your history.
Chat on Discord
The fastest way to report a bug or share an idea. Talk it through with the people building the app and with other users.
Join the DiscordWrite to support
For your account, your data, or anything private. Every message gets a reply from a person. There is no promised response time.
support@stijnsmit.comRead the docs
What Progress does, how to use it, and what to expect from it.
Open the docs